.About BrandBastion:We help brands grow by having better conversations on social media. We provide a managed service solution including a platform where we remove harmful comments (brand safety), respond to comments in need of attention (care) and provide actionable insights on what's being said (intelligence). We work with some of the top brands in the world including Netflix, Uber, Red Bull, NARS, Sephora, The North Face and many more.Our team is born remote, we have over 18 nationalities on the team, and our main markets are North America and Western Europe. We've been around for 9 years, but are still very much a fast moving, agile growth company.What you will do:Position Overview:The Head of People Operations will lead and manage the human resources and operational functions for a dynamic 100-person organization operating in a 24/7 business model. This role is pivotal in ensuring the smooth execution of recruitment, onboarding, team member activities, payroll, and performance tracking. The ideal candidate is a great people manager that is also adept at managing risk and maintaining high standards of efficiency and compliance in a fast-paced, startup environment.Reports to: Head of Delivery (Anthony Smith)Collaborates with: Operations, Customer Success, Linguistics and AIKey Responsibilities:Recruitment:Collaboration and Planning: Work closely with the hiring team on identifying hiring needs, suitable locations for recruitment, and evaluating the performance of recruitment and sourcing strategies.Interview Process Management: Conduct interviews, review referrals, and make final hiring decisions.Coordination and Offers: Collaborate with the training department to schedule onboarding and send email offers to successful candidates.Employer Branding: Build upon the 4.9 Glassdoor rating already established, creating buzz and attractiveness for new prospective team members.Onboarding:Account Setup: Ensure new team members have the necessary account access and creation.Onboarding Facilitation: Host the first day of onboarding for new hires during the day shift, ensuring a smooth transition into the company.Offboarding:Documentation and Coordination: Create and submit necessary separation documents, including offboarding emails and agreements.Account Deactivation: Manage the process of deactivating accounts and conducting offboarding meetings with departing team members.General Team Member Activities:Account Management: Oversee and troubleshoot access to various platforms.Documentation: Draft and submit necessary team member documentation.Audit and Meetings: Conduct bi-weekly timesheet audits and hold regular one-on-one and team meetings with staff members and managers.Monthly All Hands Call Coordination: Organize and host monthly all-hands meetings, review Worksnaps audits, and track compensation and performance metrics.Disciplinary Actions: Create and issue write-ups and communicate regarding performance issues as needed
