Do you have a positive attitude with a go-getter mindset?Are you interested in learning more about customer satisfaction in IT?Would you like to join a globally thriving IT company?Good, then this might be your entry ticket!Your responsibilities and impact as B2B Technical Support Agent will be: In this position, you would join a multinational team that is dedicated to providing quality support solutions for their partners.Resolving any IT-related issues of your partners (B2B) that could occur during their office daySupporting customer via different tools, email and phoneDocumenting calls on the ticketing toolEscalating problems to the different respective teamsMaintaining and improving the customer satisfaction levelCommunicating to your direct teammates and different departmentsSkills, qualifications and interests you need to succeed in this role: You speak Dutch and English fluentlyYou are interested in learning more about ITYou display analytical and systematic problem-solving abilitiesYou possess outstanding communication skills and the mindset of a teamplayerYou are reliable, punctual and looking for a long-term employerYou are in possession of a passport (if you don't have the NIE and SSN already)Able to start on the 12th of SeptemberCan't take any holidays in the first 6 monthsWhat´s in it for you: 20.535 euros gross/year39hrs/week (from Monday to Saturday, rotative shifts 6am/11pm)Working 4 days a week, 9h45 a daySometimes even up to 5 days in a row off95% remote, 1 day per month in the office (need to live on the mainland, around 100 km away from Barcelona)An indefinite contractPrivate health insuranceThe opportunity to work and grow in an established multinational company with a global presenceA generous restaurant voucherFully-paid trainingCareer development and leadership program opportunitiesFree language courses in Spanish, German, French, and EnglishAn uplifting and supportive team to become part ofYour Future Company:Our client is Europe's leading independent provider of IT Consultancy services.
They operate Infrastructure Operations Centers and Group Service Desks across Europe, South Africa, Asia and the Americas to offer support in more than 30 languages.
For their office in the center of Barcelona, they are looking for new employees to reinforce their IT Helpdesk team that works in an interesting project for a major German supermarket.