Automation Devops Engineer (Hybrid) | (Drn-377)

We are looking for an Automation DevOps Engineer to join TravelgateX's Headquarters in sunny Palma de Mallorca. TravelgateX seeks a talented, hardworking individual with great energy and initiative to drive delivery and customer success for one of the fastest key players in the connectivity field across the travel sector.
What you'll be doing Manage case queues in accordance to customer agreements
Answer technical questions, solve technical problems, and suggest appropriate workarounds
Understand and advocate for customer needs
Resolve customer service issues and skillfully manage/troubleshoot complex customer service problems
Manage customers' expectations and experience in a way that results in high customer satisfaction
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers
Create knowledge base materials dedicated towards operational efficiency
Research, document, escalate cases according to procedure
Assist with the design and delivery of product and other technical training
Review support cases for technical and troubleshooting accuracy
We are looking for someone with 2+ years of prior experience in Customer Support or DevOps
Knowledge of SaaS environments and Integrated Technologies (Azure, Jenkins)
Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs, etc.)
Specific experience and understanding of branching strategy and hosted version control vendors, Copado and Salesforce working knowledge and experience
Familiarity with Git repositories
Demonstrated analysis, problem solving and troubleshooting expertise
Ability to effectively prioritise and escalate customer issues as required
Excellent written and verbal communication skills (both in Spanish and English)
We offer The chance to play a key role in a company that is growing fast
The opportunity to help create & shape our product and get your hands dirty with proper business-building experience
Hybrid role based in Palma with truly flexible working hours
Be part of a great team of professionals, including monthly 'get togethers' and awesome activities (Summer and Xmas parties, etc.)

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