Key Account Manager
Location: Madrid, ES
About Sapiens:
Sapiens International Corporation (NASDAQ and TASE: SPNS) empowers the financial sector, with a focus on insurance, to transform and become digital, innovative, and agile. Backed by 40 years of industry expertise, Sapiens offers a complete insurance platform, with pre-integrated, low-code solutions and a cloud-first approach that accelerates customers' digital transformation. Serving more than 600 customers in 30 countries, Sapiens offers insurers across Property & Casualty, Workers' Compensation and Life markets the most comprehensive set of solutions, from core to complementary, including Reinsurance, Financial & Compliance, Data & Analytics, Digital, and Decision Management.
Sapiens' team of more than 5,000 employees operates through our offices in North America, the UK, EMEA and Asia Pacific.
Role Description:
The Key Account Manager is responsible for managing strategic relationships with key customers, maintaining and developing business. He/she also solves problems, analyzes data and contributes to strategic planning to maximize revenue and retention of key customers.
Responsibilities:
Serve as a trusted advisor relationship with key accounts, customer stakeholders and executive sponsor.
Lead the relationship with existing customers, listen to their business challenges, identify needs, understand their issues and propose solutions.
Personally negotiate commercial contracts with clients and in coordination with the different areas.
Identify areas of improvement and work to implement recommended changes.
Ensure, together with the Operations area, the smooth running of projects and intervene in the relationship with the client when necessary.
Liaise and coordinate the resources directly located in the client's office, generating a link between the company, employee, and client to ensure solutions are in line with their needs and strategies.
Seek out new business opportunities, maintaining relationships and establishing lasting relationships with accounts/clients.
Conduct sales visits, company presentations and offerings.
Making tailor-made offers to each client, supporting the areas involved.
Develop opportunities from the first lead until close and follow up on ongoing opportunities.
Develop annual budget and meet revenue, contribution and new sales targets.
Represent Sapiens at events, trade shows and other forums.
Establish and direct operational and administrative procedures related to sales activities.
Requirements:
At least 5 years of business development / sales experience with technology solutions for the insurance industry.
Experience in the functions described above.
Commercial skills, negotiation, analysis, effective communication, active listening and ability to find win-win solutions.
Updated technological knowledge of different solutions, profiles and trends.
Excellent team player with dynamic and effective cross functional collaboration.
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