Hey you!At Ethikos, we are looking for People Care Support to join one of our clients, a company focused on providing wellness services to organizations.Barcelona.This role is essential to coordinate and manage the needs of the client's employees.The ideal person will be a solution facilitator with excellent communication skills, a high level of empathy, and the ability to adapt to a dynamic work environment.? Main responsibilities:Coordination and phone support: Act as the first point of contact between employees and our company, attending to and managing their needs and queries effectively and efficiently through phone calls, ensuring that customers' needs are properly communicated and addressed.Customer service: Provide exceptional customer service using active listening skills, empathy, and a friendly attitude to solve issues and meet customer expectations.Organization and adaptability: Manage multiple tasks and priorities in an organized manner, with a high level of accuracy and attention to detail.Adapt to day-to-day changes in the job.Use of technological tools: Use technological tools (eg.CRM) to manage information and communication, actively seeking relevant information to solve queries and improve service.Team collaboration: Work closely with other team members and departments to ensure a cohesive and efficient workflow.? Job requirements: Customer service experience: If you have some background in customer service it will be a plus, although for this position you don't need to have a lot of experience, we value your interpersonal skills much more!Languages: Spanish and English, with a minimum English level of C1.If you speak Catalan, it would be a plus.Fast Learner: both to grasp the dynamics of the job and to use different technologies.Personal Aptitudes: Curiosity, quick thinking, empathy, kindness, active listening, and an enthusiastic and proactive attitude towards learning and continuous improvement.? Job conditions: Availability: Ability to work 40 hours per week in rotating shifts from 9 am to 6 pm or from 12 pm to 9 pm.Work model: On-site.Type of contract: Permanent contract with a 6-month trial period.We offer you a great opportunity to develop your soft skills and grow professionally in an environment focused on people's well-being.? If you are looking for a meaningful first work experience and are interested in being part of this project, we look forward to receiving your application.We will be happy to meet you!?One of our objectives as an organization is to ensure a selection process aligned with diversity, equity, and inclusion criteria.Therefore, we aim to create a diverse, equitable, and inclusive employee panel where each individual is valued for their talent and potential, regardless of their ethnic background, gender, sexual orientation, religion, or functional diversity.We are committed to minimizing any biases or barriers that may exist in the selection process to ensure that all candidates are evaluated fairly and objectively, where only their ability to perform the role, their potential, and their values are assessed.
