.Job Purpose:The Associate Program Manager is a key member of our team that assists in the implementation of account-specific programs (workflows, technology, project management, vendors) to achieve set targets for profitability, client satisfaction, on time delivery, and quality.Supports building and management of the Project Management team(s) and serves as a main point of escalation for account-related issues; overseeing the execution of each account-specific program, monitoring performance against targets, and ensuring appropriate real-time interventions required to achieve targets.**About Regulated Industries**RWS Regulated Industries is a highly specialized division of RWS, a world-leading provider of technology-enabled language,content, and intellectual property services. The Regulated Industries division is focused on developing translation and content management solutions tailored to address the complex regulatory environment in force with premium sectors such as Life Sciences and Healthcare (pharmaceuticals, medical devices, CROs, healthcare companies), Finance (banks, asset management companies, insurance providers, fintech) and Legal (law firms, audit companies).Job Overview:**Key Responsibilities**- Ensures that correct processes, methodologies, and risk assessment is used on all projects.- Using revenue forecasting and sales pipeline data, assists in defining and executes Project Management staffing and cross training plans such that trained resources are available as needed and capacity is efficiently utilized.- Monitors process performance against profitability, on time delivery, and quality targets.- Owns the operational component of the client relationship with support from supervision, ensuring that client requirements are captured and upheld.- Participates in client meetings, status updates,and Quarterly and other Business Reviews.- Actively manages any reported deficiency in RWS Life Sciences deliverables, ensuring appropriate internal escalation and engagement of Sales, Department Management, and Quality Management.- Monitoring, mentoring and motivation of Project Management team members, including ensuring appropriate training and development, and succession planning.- Ensures key stake holders are informed as appropriate regarding critical account activities, potential threats and opportunities and recommends appropriate actions.**Skills & Experience**- Four-year college/university degree in Business, English, Foreign Language, Social or Applied Sciences, or other related field.Masters or MBA a plus.- 3 years of demonstrated experience coordinating complex projects within the localization or translation industry.- Successful customer service/account management experience.- Demonstrated successful leadership or mentoring experience.- Verbal and written fluency in at least one foreign language a plus
