Associate Director, Customer Engagement

Joining Moderna offers the unique opportunity to be part of a pioneering team that's revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases. As an employee, you'll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide, contributing to global health initiatives. Moderna's commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients' lives worldwide.
Moderna is solidifying its footprint in Madrid, a city that thrives on creativity and innovation. As a crucial part of our commercial operations outside the United States, our Madrid office focuses on delivering our groundbreaking products to the Spanish market. We're seeking professionals who are ready to contribute to our mission and shape the future of mRNA medicines in Spain.
As the Customer Engagement Lead for Spain, you will spearhead our customer engagement strategy at both strategic and operational levels, driving awareness and adoption of Moderna's respiratory vaccine portfolio and future products across the Spanish healthcare landscape. Your focus will be on account insights, contracting, tendering, pricing negotiations, and building partnerships with healthcare providers, regional government bodies, and external stakeholders. You will play a crucial role in shaping Moderna's presence in Spain, establishing meaningful, value-driven partnerships that enhance health outcomes and deliver long-term business growth.
Here's What You'll Do:
Your key responsibilities will be:
Client Acquisition & Business Development : Proactively identify and secure new clients across Spain, strategically targeting healthcare providers, public institutions, and private organizations to drive vaccine adoption and ensure business retention.
Client Engagement & Relationship Building : Lead engagement initiatives, building strong relationships with healthcare entities, including buying groups, wholesalers, pharmacies, public hospitals, private clinics, and corporate healthcare providers.
Impact & Value Creation : Develop and execute strategic account plans to meet or exceed commercial objectives, aligning Moderna's vaccine offerings with healthcare needs and improving patient outcomes.
Support Commercialization : Drive the commercialization of Moderna's respiratory vaccine portfolio (COVID-19, RSV, influenza) by forming strategic partnerships and monitoring market trends to inform engagement strategies.
Your responsibilities will also include:
Cross-Functional Collaboration : Partner with teams across Medical Affairs, Public Affairs, Marketing, Legal, and Regulatory to implement customer strategies that align with corporate objectives and enhance customer experiences.
Data & Digital Tools : Leverage data analytics to analyze market trends, customer behaviors, and sales performance, prioritizing high-value accounts to drive growth.
Collaboration with Health Authorities : Work closely with Spanish health authorities to advocate for vaccine access, ensuring Moderna's vaccines are included in immunization programs and addressing barriers in procurement, reimbursement, and distribution.
Logistics & Continuous Improvement : Apply expertise in logistics and continuous improvement to ensure seamless distribution and access to Moderna's vaccines.
Client Visits & Engagement : Conduct a high volume of client visits across Spain, with frequent weekly travel to maintain and deepen relationships with key stakeholders.
Client Retention & Expansion : Retain and expand relationships with existing clients while prospecting new healthcare providers to drive growth and market reach.
The key Moderna Mindsets you'll need to succeed in the role:
Prioritize the Platform : Focus on the broader impact of Moderna's vaccine portfolio, ensuring alignment with Spanish healthcare priorities and maximizing patient outcomes.
Question Convention : Embrace innovative approaches to market engagement and overcome barriers in a highly regulated environment.
Here's What You'll Need (Minimum Qualifications):
7+ years of experience in customer engagement, key account management, or commercial roles within the pharmaceutical, biotech, or healthcare industries, with a proven ability to manage key accounts.
Bachelor's Degree in Life Sciences, Business, or a related field.
Experience in vaccines or respiratory diseases, with a solid understanding of the commercialization process in Spain.
Strong understanding of the Spanish healthcare system, including key regulatory bodies such as the Agencia Española de Medicamentos y Productos Sanitarios (AEMPS) and regional health authorities.
Demonstrated success in developing and executing strategic account plans that meet or exceed commercial objectives.
Fluent in Spanish, with proficient English communication skills.
Here's What You'll Bring to the Table (Preferred Qualifications):
Master's degree in Business, Life Sciences, or a related field.
Experience collaborating with regional health authorities on vaccination programs and working with public hospitals, wholesalers, and private healthcare providers to increase market penetration for new vaccines.
Expertise in last-mile logistics, wholesale management, and continuous improvement processes.
Proven track record of meeting or exceeding sales targets in a highly competitive and regulated market.
Familiarity with Moderna's data-driven and digital-first culture, with an emphasis on learning and adaptability.
Experience working in a fast-paced, high-growth environment, particularly during vaccine launches or similar product commercialization efforts.
Familiarity with data analytics tools to drive account prioritization and optimize customer engagement strategies.
Moderna offers personalized benefit programs and well-being resources as unique as our global workforce so employees can do their best work.
We recognize and appreciate your diverse needs and interests and do our best to support you at work and at home with:
Quality healthcare and insurance benefits
Lifestyle Spending Accounts to create your own pathway to well-being
Free premium access to fitness, nutrition, and mindfulness classes
Family planning and adoption benefits
Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, and a discretionary year-end shutdown
Educational resources
Savings and investments
Location-specific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Belonging, Inclusion, and Diversity are critical to the success of our company and our impact on society. We're focused on attracting, retaining, developing, and advancing our employees and believe that by cultivating diverse experiences, backgrounds, and ideas, we can provide an environment where every employee is able to contribute their best.
Moderna is committed to offering reasonable accommodations or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at ******.

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