Assistant Guest Relations & Butler Manager - (Madrid)MadridMadrid, Community of Madrid, ES Empresas: Hotel Mandarin Oriental Ritz, Madrid With more than 350 colleagues, we are seeking an Assistant Guest Relations & Butler Manager with the passion to deliver the best service and exceed our guests' expectations.
The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts.
The Group now operates or has under development 41 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.
The Hotel Renowned Parisian designers Gilles & Boissier, have created a sophisticated residential design for the 100 rooms and 53 suites, including several one-of-a-kind specialty suites, featuring unique design elements inspired by the hotel's historic connections to the city, Spanish culture, and art.
With a stunning and meticulous restoration that celebrates César Ritz's pioneering spirit, a prestigious central location, five restaurants and bars overseen by one of Spain's most celebrated chefs, and exceptional leisure and wellness facilities, Mandarin Oriental Ritz, Madrid is set to become the city's most luxurious hotel.
Responsibilities: Leading the team and ensuring smooth and guest-oriented excellence service in close cooperation with all departments of the house.
Training of the team.
Professional advice and customer care for our guests.
Professional service and anticipation of our guests' needs.
Complying with and ensuring our high standards of service.
Requisitos: Vocational training in the field of rooms management.
At least 2 years of professional experience with responsibilities in rooms division as a Manager.
Organizational skills, leadership, and the ability to manage a team of staff from a wide range of cultural backgrounds sensitively and with discipline.
Strong communication skills, both verbal and written; guests will approach you with both complaints and positive feedback, so you will always be open and approachable.
High quality awareness, excellent manners, and a well-groomed appearance, as well as a positive charisma.
Expressiveness, open-mindedness, and team spirit.
Ability to work under pressure and flexibility; the position includes weekend and holiday shifts.
Very good knowledge of English; further foreign language skills are an advantage.
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