Assistant Front Desk Manager

Assistant Front Desk Manager
Assistant Front Desk Manager Locations: Los Cabos
Time Type: Full time
Posted on: Posted 10 Days Ago
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
About the role of Assistant Front Desk Manager Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies. Ensures guests are provided with an exemplary level of service in keeping with the Four Seasons standards.
What you will do: Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.Reviews and monitors schedules of staff under their responsibility. Frequently tours the hotel to ensure maintenance and upkeep. Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met.Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved.What you bring: Fluency in Spanish and English is required for this position.Minimum experience of two (2) years in Management positions related in Front Desk or Rooms positions.Two (2) + years' experience working within a luxury hotel or similar environment is considered an asset.Ability to work with all hotel systems and maintain a high attention to detail.Understand and ability to deliver high quality, luxury service standards.Excellent interpersonal skills and communication skills.Cross-cultural sensitivity and customer service orientation.Guest centricity and understanding of the importance of guest preferences.What we offer: Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level.Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.Uniforms: Complimentary Dry Cleaning for Employee Uniforms.Training & Development: In-house training workshops for line and management employees.Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards.Service Culture: Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
Learn more by visiting us at:
Company Site: www.fourseasons.comOur Careers: https://careers.fourseasons.com/us/enLinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resortsFacebook: https://www.facebook.com/FourSeasonsJobsTwitter: https://twitter.com/FourSeasonsJobsDedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.

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