We're looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION: Understand the challenges faced by prospects, customers, and the industry in relation to electrical CAD driven software applications Address customer issues over the phone, email, chat, and in person Supervise progress on customer cases raised to vendors and 3rd party providers Build and deliver software solution training and professional services (online and in-person) for customer implementations Author blogs, videos, podcasts, and webinars to educate users and provide self-help Suggest improvements to customer design and manufacturing processes in the electrical control systems market Build new solution definitions to meet customer challenges using electrical design and manufacturing applications Drive customer success with excellent customer interactions and experience YOU HAVE: Bachelors degree in electrical engineering, computer science, mechanical engineering, or equivalent work experience 3+ years of related experience, 5+ years of experience preferred Fluent in English and Spanish with a strong ability to hold technical (engineering) conversation Ability to travel 25% of the time on average with up to 50% and work from a remote home office Experience delivering technical support, training, field support, or applications engineering support for software applications. Any implementation experience is highly preferred Experience documenting requirements and proposing solutions with preference in the electrical or automation space with any AutoCAD Electrical experience helpful Excellent knowledge of Microsoft Office (Excel, Word, PowerPoint, Access) Experience working with standard relational databases like MS SQL, E3. series design suite Oracle is an asset Proven experience in programming or project management is an asset WE HAVE: A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day. Commitment to strengthen communities where our employees live and work. Core values that shape our culture and drive us to deliver the best for our employees and our customers. Benefits to support the lives of our employees. At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity mean that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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