.CAST is the software intelligence category leader.
CAST technology can see inside custom applications with MRI-like precision, automatically generating intelligence about their inner workings - composition, architecture, transaction flows, cloud readiness, structural flaws, legal and security risks.
It's becoming essential for faster modernization for cloud, raising the speed and efficiency of Software Engineering, better open source risk control, and accurate technical due diligence.
CAST operates globally with offices in Europe, North America, India, and China.
Visit www.Castsoftware.Com.
CAST Technical Account Managers are strategic partners and technical advisors for our biggest and most important clients in FRANCE.
You'll be a part of our rapidly growing customer success practice alongside the professional services, product support, and sales teams with tremendous opportunity to evolve as the program grows.
You will maintain customer relationships, educate our customers to get the best value from our solutions, and transform customers into CAST ambassadors and advocates.
If you thrive in a fast-paced environment and have experience and exposure to a variety of industries, a large palette of technologies ranging from early era monoliths to the latest distributed technologies, and serverless computing involving the main cloud providers then this role is for you.
As a Technical Account Manager you will:Ensure top-level customer satisfaction.Create and maintain a customer success plan and establish clear retention goals and process milestones for the client and employees to work toward.Secure renewal and expansion of recurring revenue for CAST's product and services.Ensure successful onboarding of CAST's customers with a continuous follow-up process.Improve tutorials and other communication tools and infrastructure.Become an expert on CAST products and provide technical support to clients.Help clients to understand the best ways to use CAST products based on their business or technical needs.Engage with IT and Business executives and quickly understand their KPIs and their short-term/long-term priorities in order to provide additional value from CAST products that can help them achieve their objectives.Establish and drive Governance with the client, service providers, and cloud providers.Follow up on the actions and become an advocate for our clients within CAST.
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