About Arbolus
Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster, and streamline their processes using leading AI technology. Headquartered in London, we are a venture-backed scale-up working with global consulting and leading private equity firms. With offices in Barcelona, New York, and Gurgaon, we have a truly international team of over 150 people. Recently listed as one of Europe's top 100 fastest-growing companies,
we are building a team that can continue to support our ambitious growth plans.
About the Role
Arbolus is looking for a Support Specialist to join us in our Barcelona office with a temporary contract of 2 months. This person is responsible for supporting any technical issues while collaborating with the company customers, sales, associates, and technology teams.
Key responsibilities you will be in charge of: Provide 1st and 2nd level support to all end-users with a customer focus spirit.Follow up with customers for support requests and provide troubleshooting assistance for orders, account statuses, and other problems.Support systems like Apple, Windows, Linux, G Suite, Slack, amongst others, and the ability to train and support employees on their use.Manage access and identity management requests.Assist with IT onboarding and training curriculum.Keep an inventory of IT purchases and assets - creating/updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.Work closely with the facility and security teams to resolve security issues.About you Requirements to succeed in this role: Previous experience providing IT Support is a plus.Good knowledge of Apple systems and software.Ability to independently manage and prioritize the workload.Fundamental knowledge of IT procedures and security principles.Great communication skills and teamwork.Comfort in a fast-paced environment.Professional English.What we offer: 25 days of paid time off per year + all local bank holidays. Arbolus puts heavy emphasis on quality of life and wants to ensure everyone has a fair amount of time to recharge and relax.Flexibility with local bank holidays.Top-notch equipment to make our work efficient and smooth (MacBook Air, Jabra 75 headphones set,...).Free coffee, tea, and snacks to boost our energy during the day.Monday office breakfast to start our week and Friday Office lunch voucher.Regular social activities are managed by our local Social Committees.Language courses to extend our knowledge (English, Spanish, Catalan, and French).Office First organization.Discounts for Kleta, Urban sports, and various restaurants around the office.Arbolus is an Equal Opportunity Employer and does not discriminate based on an individual's race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status, or any other characteristic protected by law. Please be advised that at this moment Arbolus is not able to provide support in the visa sponsorship process.
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