Company Description
IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia. Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology. Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value,
through the innovative and agile use of technology and data. We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.
Our Values
At IAG Tech we share common values to help us create the right culture to underpin our thriving community:
Innovation | we value identifying new ways of using technology to solve business challengesEmpowerment | we value giving people the freedom to operate, that they take accountability, and collaborate with colleaguesProfessionalism | we value having and developing the right knowledge and competency to be able to do our jobs to the best of our abilityTransparency | we value honesty and integrity and always share the reality in a manner the business understandsAgility | we value responsiveness, speed and flexibility in everything we doWe celebrate when we see great examples of our values in action and challenge each other when we see these values being ignored.
Job Description:
To be a trusted partner of the Data & Innovation business areas owning the design, delivery and operation of Cross Tech Products and Initiatives, as one of the key foundations to provide our customers with their best end to end travel experience. As the lead of Data Analytics Products, serve as the customer proxy, responsible for working with Product Management and other stakeholders—including other Product Owners. Responsible for defining Stories and prioritizing the Product Backlog to streamline the execution of programme priorities, while maintaining the conceptual and technical integrity of the features or components for the team. Play a significant role in maximizing the value produced by the team, ensuring requirements meet the user's needs and comply with the Definition of Done.
Act as a key role/agent in Data & Innovation initiatives across the Group and in the Operating Company.
- Track value delivered to end customers through a proper set of KPIs that measure relevancy (e.g. NPS), usage (e.g. transaction volumes), performance (e.g. SLAs), quality (e.g. defects) and delivery (e.g. velocity)
- Collaborate with the business Innovation agile tech teams to detail stories with acceptance criteria and examples in the form of acceptance tests (Behavior-Driven Development (BDD))
- Validate that the story meets acceptance criteria, ensuring that it complies with its Definition of Done (DoD).
- Understand the scope of upcoming enabler work and collaborate with Solution Architects/Engineering to assist with decision-making and sequencing.
- Participate in team demos and retrospectives with Data & Innovation teams and any other stakeholders including the Iteration Retrospectives, with the aim of improving Agile Release Train's (ART's), processes and working practices.
- Coordinate dependencies with other Product Owners.
- Work across teams to define and implement improvement stories that will increase the velocity and quality of the programme.
- Attend the relevant Product Management events for planning and Programme Backlog/Vision refinement.
- Delivery skills across a number of agile initiatives, the breadth and complexity of which will vary depending on experience.
- Ensure the Cross Innovation team is up-to-date with leading edge tech features.
Qualifications:
- Analytical skills to present to create analyses that tell a "story" focused on insights and data
- Ability to build a strong and trustworthy relationship with the Stakeholders of the Digital Transformation department in the Operating Company.
- Ability to define Cross Data & Innovation product tech features roadmap based on business requirements, prioritize and sequence product features, coordinating releases, deciding on timing and content
- Capacity to prepare for Programme Increment (PI) planning events, update the team backlog and contribute to the programme vision, roadmap, and content presentations
- Ability to support story definition, providing the clarifications necessary to assist agile tech teams with their story estimates and sequencing.
- Ability to convey complex technical issues internally to both technical and non-technical individuals.
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