As an Analyst II, you will be responding to incidents raised by customers, providing first-level analysis and resolving customer issues.
What will you do?Handling of incidents and response and resolution to incidents with detailed RCA within SLAs.Providing technical and functional analysis to the development team as part of bug analysis.Participating from a techno-functional point of view during release upgrades.Deployment of minor release upgrades.Working in shifts in alignment with customer time zones.What do you need to know?Excellent analytical and problem-solving skills.Ability to work both independently and as part of a team.Excellent customer service skills.A good understanding of the software development cycle.What do we offer?Open culture and challenging opportunity to satisfy intellectual needs.Flexible working hours.Smart working: hybrid remote/office working environment.Work-life balance.Excellent, dynamic, and multicultural environment.About AccelyaAccelya is a leading global technology and service provider to the air transport industry delivering innovative change at speed and scale.
The company's market-leading passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing.
Over 250 airline customers count on Accelya, with operations spread across nine countries and employing over 2,000 professionals worldwide.
For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future.
Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
#J-18808-Ljbffr