Job Title
Airline Account Management
This role acts as a primary regional contact for our airline existing customers as well as new prospects in EMEA .
The main goal is to generate new business opportunities with existing and new customers and to retain existing customers . Define and implement a business development and retention strategy for the assigned customers, through excellent customer service. Being the account manager in the region, they have the responsibility of working with business functions and other organizations like Product, Services, Marketing, Finance, and Legal to address customers' requirements.
Customer Excellence
Build and maintain relationships between the relevant levels of decision for both Amadeus and customer organizations.
Facilitate and foster these relationships to maximize information flow, collaborating and advocating for customer satisfaction.
Advocate customer voice into Amadeus to ensure the best service to customers.
Primary contact for resolving customer issues when standard processes have failed.
Ensure contract execution for the benefit of both Amadeus and customers and liaise with legal to resolve issues.
Monitor quality of product and service delivery to customers, escalate delivery issues, and request improvements if needed.
New Sales
Lead commercial and functional projects to create value-added solutions.
Manage directly (for straightforward sales) or through the sales organization the targeting, sale, negotiation, and contracting processes for additional products and services.
Review and approve proposals, respond to RFPs, and delivery plans proposed by the business units.
Ensure that CRM information is updated at all times.
Ensure billing is correct and collection is according to plan.
Business Development & Budgeting
Conduct high-level industry research to develop effective sales solutions.
Promote Amadeus products and services to prospective clients, who can be outside the aviation industry.
Interact with clients to develop potential new products and services.
Develop and implement business development strategies.
Monitor and manage budget allocations for business development activities.
Marketing
Advocate customer voice within Amadeus and externally within the aviation industry.
Coordinate case studies, quotes, and references with customers.
Support marketing initiatives.
Collaborate with the marketing team to develop promotional materials.
Participate in industry events and conferences to represent Amadeus.
About the Ideal Candidate
Master's degree in economics, management, engineering, or equivalent.
Over 5 years of airline experience in a commercial role, ideally in revenue management.
Over 5 years of sales experience within the aviation industry.
Strong knowledge about the commercial airline IT landscape (revenue management, eCommerce, distribution, etc.) and processes.
Effective communication, presentation, and leadership skills with project management skills preferred.
Fluent level of English.
Location: Madrid or Nice
Working at Amadeus, you will find:
A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
Is this your next step in your career?
Apply now!
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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