Cigna Healthcare's International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities. As part of this transformation, we are seeking an Agile Product Owner to join the team to support the ongoing delivery of our Provider portal and digital experience. This is an excellent opportunity to join our evolving Agile Product Management team as we shape our agile framework across our international business.
The Agile Product Owner will be responsible for owning the product backlog, including communicating the end user requirements, defining user acceptance criteria for requirements, and prioritizing and managing the backlog. The role represents the "voice of the customer", ensuring that the team is working on stories that maximize business value and deliver necessary functionality to our healthcare provider partners.
The Product Owner will be responsible for understanding internal stakeholders and end users deeply and must synthesize information from multiple sources to ensure backlog readiness and quality. The individual must exercise considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Ideal candidate must possess a broad base of skills and knowledge spanning technology, business, user experience design, and agile development practices.
Key Responsibilities:
Collaborates with stakeholders to ensure alignment between business strategy and product development efforts
Collaborates with Product Manager and Portfolio Managers to ensure backlogs align to business and product roadmaps
Has final decision-making authority on acceptance criteria for product functions
Maintains and refines the inflow of work to the team (product backlog)
Responsible for decomposing features into user stories and acceptance criteria
Ensures stories clearly communicate customer/stakeholder needs to the Scrum team; work with team to clarify stories as necessary
Sets and communicates the team's scope for the current iteration
Assesses business value and prioritizes all stories to ensure work focuses on those with maximum value and aligns with strategy
Collaborate with UX/UI teams to ensure the customer voice is embedded at all stages of the product delivery cycle
Partners with the Product Managers by contributing to story mapping and brainstorming activities to prepare and decompose work for teams
Ensures the outcome and value is clearly defined and communicated to support technical assessments of solutions with the development team
Works closely with cross-functional teams to validate product hypotheses and make data-informed decisions
Must be aware of other work being completed within the Release Train so that they can help teams proactively manage risks and dependencies and propose optimal solutions
Understands and supports inter-team dependencies and escalates prioritization issues when necessary
Clearly communicates release timing and delivery dates to Product Management, Portfolio Leads and Key Stakeholders
Works closely with their Scrum Master to understand progress to plan, identify blockers and paths to resolution
Reports outward on progress against PI objectives and is accountable for JIRA reporting quality
Supports UAT and business readiness activities to ensure new capabilities deliver expected value for internal and external stakeholders
Required skills and experience:
Agile Product Owner experience 3+ years required for external candidates
Experience in healthcare industry preferred
Bachelor's Degree required
Strong English language skills required
Knowledge of agile methodology required
Experience working in JIRA tool or an equivalent preferred
Both technically deep and business savvy enough to interface with cross-functional partners
Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
High attention to detail and proven ability to manage multiple, competing priorities simultaneously
Demonstrates strong decision-making skills and problem-solving techniques
Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
Strong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and direction
Strong analytical skills and proficiency in using data to inform product decisions and measure success
Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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