Agente De Reservas - (Madrid) - Onn331

Empresas: Vosaio Travel Spain
Job Requirements: Manage and confirm reservations using the VOSAIO booking system for transportation, restaurants, and attractions.Handle incoming mail and respond to customer inquiries, meeting their expectations.Coordinate with the operations department to ensure timely and quality service delivery.Check availability, assign spaces, and confirm bookings with suppliers, ensuring all confirmations are properly archived.Inform operations department of any changes, such as fully booked dates or closures, and arrange alternatives.Process cancellations and modifications, and communicate updates to relevant departments.Participate in fam trips to gather information about new destinations and services.Provide the quotation department with pricing and service details as needed.Source new suppliers, negotiate group rates, and maintain competitive pricing for contracted services.Update product and supplier information in the VOSAIO system.Ensure all final booking details are accurate for smooth execution.Verify supplier invoices match the booked service prices.Collaborate with the accounts department on Pro-forma invoices for pre-booked services.Handle complaints, offering solutions to maintain client satisfaction.Be willing to take on additional tasks as requested by management.Communicate clearly and effectively in both the native language and a foreign language, especially verbally.Requisitos: Idioma Frances o Alemán - nivel profesional

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