.It's all about peopleWe put people at the centre of everything we do. Being curious about what the people around us need and want is key to creating safe, personalised and sustainable mobility solutions. If you believe in the power of people and share our respect for human-centric innovation, you'll thrive at Volvo Cars. We are people who care about other people. With us, you'll be surrounded by brilliant, curious colleagues all committed to making a difference.Global Accounting Delivery (GAD) - Let's introduce ourselvesYou will be part of the Global Accounting Delivery (GAD) team, where we strive for smart and nimble finance processes by analyzing financials to support the business in the best way. Working at GAD gives you the opportunity to work in a truly global environment, with colleagues all over the world. Our culture is human-centric and we embrace honesty, transparency, respect, empowerment and authenticity.GAD is currently a team of 400 people operating from seven different countries and representing over 30 nationalities! Our focus is to deliver compliant and quality assured financial information faster and smarter to support business decisions. In GAD, dedicated professionals are working in a dynamic and customer focused environment.We are now looking for an Accountant with customer acumen to join our Order To Cash team to be based in Madrid (metro Cuzco). You would work within Global Online Experience (GOX), which is responsible for our customers from our online business and currently rolled out over several European countries.What's in it for youPeople are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer flexible working hours and hybrid working* to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. You can even work 15 days per year from any location in the world. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, 24 weeks paid parental leave policy**? You'll also enjoy a culture and benefits package that's made us one of the world's most awarded and progressive employers.What you'll doIn this role, you will be the interface and the point of contact between the Business Process Outsourcing delivery team and the Care by Volvo organization. You will be following up on inquires and perform timely escalation to applicable parties for swift resolution.Perform judgement-based issue resolution of inquires relating to in-scope OTC process such as (but not limited to):Processing of customer creditMonitor Invoicing processesProcessing of deductions, returns, discounts o Application and allocation incoming paymentsAnalysis of overdue invoices and performing dunningManagement of customer inquiries & reclamationsOTC closing activitiesYou will have the opportunity to manage project in specific areas