About us Cigna is one of the world's leading providers of health care, expatriate employee benefits, life, accidental and supplemental health insurance.
Headquartered in the US and listed in NYSE, the Company operates in countries across the Americas, Europe, Africa, and Asia Pacific.
Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions.
When you work with us, you'll enjoy meaningful career experiences that enrich people's lives while working together to make the world healthier place.
What difference will you make?
Join us to find out.
Your job As an Account Management Associate, you will be responsible for managing a book of business for existing small and medium corporate accounts across Europe.
You will also identify and sell new products and services to existing accounts, establish and maintain positive client relationships, and proactively resolve client issues.
Furthermore, you will educate clients on plan design and renewal options and apply standard techniques to routine instructions that require professional knowledge in specialist areas.
This role is eligible for sales incentive compensation (IC).
Main Responsibilities Proactively manage and negotiate renewals for our rated portfolio by executing annual renewal strategy.
Develop and maintain strong relationships with an assigned portfolio of clients through regular communication.
Lead day-to-day inquiries for the assigned portfolio, working with internal stakeholders to resolve issues in agreed timelines.
Gather and analyze claims data.
Manage the database, ensuring all relevant details are recorded accurately.
Facilitate the renewal process in conjunction with the Client Management team.
Participate in client visits to the European Service Centre and occasionally attend Client Meetings.
Fluency in French is required (Dutch language capabilities are a plus).
Your profile At least 2 years of experience with business clients (B2B).
Proficiency in Microsoft Office (Excel, Word, PowerPoint).
Advanced level of English and native proficiency in French (Dutch will be a plus).
Excellent organization, planning, and prioritization skills.
A high level of accuracy and attention to detail is required.
Action-oriented problem-solving skills and process improvement capabilities.
Strong communication skills, demonstrating drive and enthusiasm.
Customer centricity.
What we offer?
Contract: Permanent Environment: Multicultural working environment with opportunities to work with colleagues globally.
Hybrid working: Enjoy working from home 3 days per week and 2 days from our Madrid office.
Flexible starting hours: Monday to Thursday 9:00 to 18:15 or 8:00 to 17:00 and Friday 9:00 to 14:45 or 8:00 to 14:45.
Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation, etc.
An attractive fixed and variable salary.
About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ****** for support.
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