Technical Account Manager (South), TAM, ES - EMEA - South
Job ID: 2669322 | AWS EMEA SARL (Spain Branch) - G84
At Amazon, our vision is to be earth's most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The RoleAn AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more.
Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups to large enterprises undergoing significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
Key Job ResponsibilitiesYou'll build solutions, provide technical guidance and advocate for the customer.Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.Develop trusting relationships with customers, understanding their business needs and technical challenges.Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management.Consult with a range of partners from developers through to C-suite executives.Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.Solve a variety of problems across different customers as they migrate their workloads to the cloud.Uplift customer capabilities by running workshops, brown bag sessions, etc.A Day in the LifeAs we continue to rapidly expand in EMEA, you'll have plenty of opportunities to develop your technical, consulting, and leadership skills. You'll work with talented cloud technologists whilst expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.
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