.WHY SPRYKER?The Customer Success team in the "Customer 4 Life" (C4L) department at Spryker offers a unique and supportive work environment that stands out in the industry. With a highly flexible working culture, C4L is led by humble, human-centric leaders who prioritize shared goals and collaboration over competition internally. This creates a team culture where everyone supports each other, fostering a sense of unity and purpose. Working in this international team not only gives you exposure to a diverse and interesting product but also provides an incredible learning experience that will enhance your skills.YOUR CHALLENGES & OPPORTUNITIESProactively manage a portfolio of high-touch customers.Be the voice of the customer and channel customer feedback to relevant internal stakeholders and colleagues.Develop trusted advisor relationships with key stakeholders and executive sponsors.Work closely with stakeholders, including product managers, developers, and executives, to align customer success initiatives with overall business objectives.Understand customers' business goals, needs, and priorities.Develop and execute strategic plans for successfully implementing and adopting cloud solutions or PaaS applications.Identify potential risks and develop mitigation plans to ensure the successful delivery of projects.Develop customer-specific success plays (and plans) to ensure value realization, customer satisfaction, and retention.Effectively communicate product evolution to our customers.Advocate for customers' needs and influence product roadmaps by providing insights into customer experiences and feedback to the product management team.Establish a continuous feedback loop with customers to gather insights on the usability and effectiveness of the implemented solutions, driving continuous improvement.Collaborate closely with technical and cross-functional teams (Partner Success, Engineering, Product Management, Marketing, and Sales) to streamline communication and enhance service delivery, ensuring customer requirements are met successfully.Translate customer requirements into clear, actionable tasks for technical teams (support, product, services, etc.), ensuring that customer goals are understood.Act as an escalation channel for inquiries outside the scope of the Support License Agreement (SLA) in a timely and productive manner.Utilize a good understanding of our product features and technical capabilities to propose solutions that address specific customer challenges, ensuring alignment with technical standards and practices.Identify new expansion opportunities and align with cross-functional colleagues to convert on up-sell, cross-sell services & training.Onboard new team members and coach junior team members.Drive new ideas and processes.Maintain a solid understanding of the latest industry trends, product updates, and technical enhancements to provide knowledgeable support and guidance to customers