[Zwv-121] - Russian Seller Onboarding Associate

Minimum Requirements:Native level of Russian in speaking, reading, listening, and writing.Proficient in English (speaking, reading, and writing).Excellent interpersonal skills.Intermediate skill with Microsoft Office including Outlook, Word, and Excel.Ability to effectively manage time and prioritize multiple tasks.Previous work experience in a customer service/retail environment.Job Summary:These positions are ideal for recent graduates or people with customer service backgrounds.Key Job Responsibilities:Communicate effectively via live video call with our customer base - third party sellers who want to sell on Amazon in its various marketplaces.Review the seller's identity details (information & documents) over a live video call.Verify ownership of the documents submitted by sellers.Assess the legitimacy of documents by reviewing online copies of documents.Reduce avoidable friction for legitimate sellers and keep updated on Standard Operating Procedures (SOPs) and other policies.Serve as Amazon ambassador and offer live assistance to sellers during identity verification.Provide exceptionally strong customer service skills via live video call of around 20 minutes per interaction.Maintain composure during the live video call as a representative of the Amazon brand.Flexibility to be trained for additional business-related skills and/or work types.Flexibility with working hours and work Saturdays or Sundays as part of your normal 5-day shift.Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.Consistently achieve/exceed weekly productivity and quality standards.Participate in ad hoc projects/assignments as necessary.About the Team:Knowledge of or experience in a fraud/risk management environment preferred but not essential. Experience in insurance, finance, data analysis, research, translation, or training is a distinct advantage. Excellent problem-solving skills. Self-disciplined, diligent, proactive, and detail-oriented. Strong organizational skills. Passionate commitment to Amazon's emergence as the world's most customer-centric company. Positive, results-oriented attitude.
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