Position Overview
The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk's platform through impactful content experiences.
To accelerate on our journey of delivering a world-class experience and supporting users of all sizes across industries, we are looking for a dynamic Technical Content Developer, AutoCAD responsible for managing a catalog of product support content for AutoCAD.
Reporting to the Sr. Manager of Content Strategy & Experience, in this role, you will oversee AutoCAD content development for customers and partners designing integrated omni-channel audience-centric content plans, accomplish tasks to improve content, and collaborate across teams to improve support content experiences that drive customer success.
You will meaningfully contribute to our evolving product support strategy to ensure our customers realize the full value of our products.
Hybrid role, located within commuting distance of office in Montreal, Barcelona, or Bangalore.
Responsibilities
- Collaborate with teams to identify needs using analytics, customer feedback, and business objectives, and determining product support help and learn audience-centric omni-channel content plans for AutoCAD across the post-purchase journey.
- Create, edit, and direct new content creation and improvements to increase consumption and findability of AutoCAD support content through digital channels.
- Review existing AutoCAD content to identify gaps and requirements for further development.
- Ensure the right AutoCAD content is available to all users at the right time, by getting ahead of customers demand, de-duplication of efforts, and content reuse.
- Design and implement programs to match customer needs with appropriate content formats and distribution channels, ensuring positive, meaningful interactions with our products and services, while also enabling CTS to manage the full end-to-end content lifecycle.
- Manage new products content integrations and products rebrand.
- Monitor technical content development initiatives, learn, and provide actionable recommendations for enhancing content effectiveness.
- Guide and train CTS staff on best practices for content creation and improvements, aiming for efficiency and quality.
- Represent CTS at industry events internally and externally (Tech series, booth, product overviews).
- Build trust and authority across a network of peers, collaborators, and teammates through clarity, aligning on ideas and delivering on major outcomes.
- Stay abreast of industry trends, emerging technologies, and best practices in content strategy and Autodesk supported industries, and integrate relevant insights into the team and practice to foster a culture of innovation and knowledge sharing.
Minimum Qualifications
- 8+ years relevant work experience, especially in Content Management or Content Development.
- 5+ years in a customer-facing or product development role with AutoCAD.
- Understanding of content management, content design, technical writing.
- Experience designing omni-channel audience-centric content plans and implementing them, including audience analysis and managing the full end-to-end content lifecycle including writing and editing clear and concise technical content.
- Solid project management experience managing projects involving several teams from brainstorming to conclusion, with demonstrated ability to turn strategic plans into actionable tasks.
- An analytical, solution focused, and practical approach, consideration of goals and colleagues' priorities to achieve the right outcome for customers.
- Understanding the needs from our customers and partners, and translating these into impactful content strategies and solutions.
- Experience with content management systems (CMS), authoring tools, and other relevant software applications.
- Experience implementing search engines optimization (SEO) strategies an advantage.
- Experience with large language models (LLMs) an advantage.
- Strong communication skills, simplifying complex concepts and collaborating positively across different levels and geographies.
- Independent approach, proactiveness, and a learning and improvement mindset.
- University degree in Engineering, Computer Science, or related discipline.
#J-18808-Ljbffr