.BUSCAMOS 1 PROFESIONAL PARA BARCELONA Y 1 PROFESIONAL PARA MADRIDJOB DESCRIPTION TRAVEL DESIGNERAbout XXXXXXXXXX TravelWe are an established luxury travel agency with a young and very entrepreneurial spirit. The agency was founded in 2004 under the spirit of never becoming a travel agency. Our value is based on putting the client in the middle of everything, providing different layers of value in a fully customized travel experience. We have two offices, one in Madrid and another one in Barcelona but we work as one team with constant and regular communication, meetings and workshops throughout the year.Product training is one of our fundamental pillars. As a Travel Designer, you will travel to the most relevant trade shows around the world, and will travel on specific familiarization trips. You will be present in all hotel and DMC presentations in the office and will have full access to our product network around the world. We are fully focused on client service, and whenever possible, we meet our clients in their homes after they finish their working hours. You can expect during the high season periods some late afternoon meetings but you can also expect a fairly flexible work schedule.General PurposeWe are seeking two individuals to manage the current client portfolio, one based in Madrid and another one in Barcelona, who are strongly service oriented, can establish strong social relations, design innovative and fully tailored itineraries and have a true love and passion for travel.Main Job Tasks and ResponsibilitiesDirect responsibility on sales objectives, sales conversion rates and repeat rates.Direct responsibility on financial variables: gross sales and gross margins.Establishing long lasting relationships with clients.Dealing with customer enquiries and aiming to meet and exceed their expectations.Sourcing products and destinations to meet client demands.Creating and designing personalized travel documents and booklets.Overseeing the smooth, efficient running of each travel program from beginning to the end.Dealing and solving client complaints before, during and after their travels.Perform small administrative tasks.Support and help other team members when necessary.Take part in familiarization visits to new destinations to gather information on issues and amenities of interest to clients.Liaising with travel partners, including DMC's, airlines and hotels, to manage bookings and schedules.Maximize the use of available marketing and sales tools at all times.Establish the XXXXXXXXXX Travel brand values and positioning throughout all client and supplier contact points and opportunities.Education and ExperienceCommercial, tourism, general business degree or equivalent professional qualification.Experience in travel, tourism, events or communication.Advanced language skills - with a minimum of Spanish and English to a high level.Experience in direct customer relationships.Relevant product and travel industry knowledge
