(Zu-240) - German Sales Team Leader/ Supervisor - Valencia, Spain

As a Supervisor on our team, you will:
Monitor and report team performance Give agents feedback on their individual performance and motivate team members Keep track of each agent's training Participate in the recruitment process close to the HR Department Organize and optimize shifts Ensure processes and procedures are up to date and adhered to Take overflow calls/tickets Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems, and provide response and resolution within SLA Guide on selling techniques for complex outbound driven sales Maintain knowledge and expertise associated with applications specific to individual customers Requirements: Are bilingual or proficient in German plus advanced level of English Are talented to grasp a situation with many stakeholders and team members Have excellent communication skills Have previous experience Can implement and manage change Have a high customer care orientation Possess project management skills Are able to develop personal and professional skills Have IT knowledge and skills Have business knowledge and a commercial drive Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office/internet configuration Enjoy facing challenges and overcoming obstacles Benefits: Full-time contract, 39 hours/week: Monday to Friday 8:30-17:30 Friends hunting (referral) bonus Great office location in Barcelona Full paid training about the company and the project you will be working on Career development program and specialized courses Opportunities for a career abroad through the International Mobility Program
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