[Zt-501] | Service Desk Technician

PLEASE APPLY HERE: https://bit.Ly/3yH4DtcThe UNICC workforce consists of many diverse nationalities, cultures, languages, and opinions. UNICC seeks to sustain and strengthen this diversity by ensuring equal opportunity and an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, ethnicity, sex, national origin, age, religion, disability, sexual orientation and gender identity.Purpose of the PositionThe Service Desk is responsible for the management of service requests and incidents, collecting, recording, and resolving technical issues at the Tier 1 level, and escalating higher complexity incidents as needed.It is also responsible for the monitoring of the corporate ICT infrastructure. In addition, the Service Desk Tier 1 Technical Team performs support duties at various levels for the following IT processes: Major Incident, Problem, Change and Configuration Management.The Service Desk Technician will provide first level support to the United Nations International Computing Centre customers in over 25 UN Agencies around the world.Objectives of the ProgrammeThe objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.
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