IT NETWORK AND DELIVERY MANAGER - SANTANDER DIGITAL SERVICES Country: Spain WHAT YOU WILL BE DOING SANTANDER DIGITAL SERVICES is looking for an IT NETWORK AND DELIVERY MANAGER, based in our Boadilla del Monte (MADRID) office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY Santander Digital Services (SDS) is the team of technology and operations at Santander.
We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity.
Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability.
Our mission is to contribute to help more people and businesses prosper.
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
WHAT YOU WILL BE DOING As an IT NETWORK AND DELIVERY MANAGER, you will be integrated into the Network as Service (NaaS) Team to support the services provided to our internal clients.
You will be responsible and accountable for ensuring that NaaS' Portfolio meets customer and business requirements in all the service towers, not only guaranteeing the BAU service but also in perimeter changes with the delivery of projects, transversal or not.
The Cross Service and Project Delivery Manager has overall responsibility for helping to define the monolithic services, ensuring that the different services in the Product are fully aligned while also ensuring that the overall services are delivered according to agreed business requirements and managing the service lifecycle, alongside the other NaaS teams.
We need someone like you to help us in different fronts: Coordinate the different technical areas to ensure that cross services are optimal for the client.
Follow up with the cross suppliers on the delivery of the contracted services, compliance with SLA's, KPIs, Reports, Service Improvements, etc.
Ensure end-to-end projects are fully aligned from creation, go-live, and final delivery.
Control QA parameters on deliveries.
Follow-up of the major incidents, improvement plans, postmortems, etc.
Integration between the technical areas and the demand areas.
Providing a service plan to Clients managing and aggregating all relevant services.
Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
Honing and leading improvement team for the delivery infrastructure.
Maintaining positive relationships with customers by identifying customer needs and overseeing service delivery within the company context.
Determining ways to reduce costs without sacrificing customer satisfaction.
Assessing customer feedback and using their expertise to establish, improve, and refine services.
Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
EXPERIENCE - Minimum 10 years of experience in networking.
- Minimum 3 years of experience as an IT Network or Delivery Manager.
EDUCATION - University degree in Computer Science or Telecommunications Engineering.
SKILLS KNOWLEDGE High Knowledge of WAN Cloud telecommunications (routers, switches, protocols, etc.)
Knowledge of key technology stacks, such as Cisco, Fortinet, Infolock, Azure, AWS and Circuits.
Experience in supplier management and team management.
Excellent communication skills.
ITIL, Cobit, LeanIT, IT control framework.
Risk Management framework.
Understanding of networking technologies and emerging trends in networking.
Advanced Knowledge of office tools (Excel, PowerPoint, Analytics Tools (PowerBI, QLIK, etc.)
High level of English.
Idiomas: - Spanish The original announcement can be found at Kit Empleo: https://www.kitempleo.es/empleo/130527535/zqx818-network-and-delivery-manager-santander-digital-principado-asturias/?utm_source=html #J-18808-Ljbffr