Customer Service Team Leader
Location: Tres Cantos, Madrid
Time Type: Full time
Posted On: Posted 3 Days Ago
Job Requisition ID: VAC22032
The Customer Service Representative handles advisory and commercial customer requests, both reactively and proactively, in line with the relevant guidelines.
He/she ensures adequate and reliable customer administration to contribute to customer satisfaction and realization of the commercial targets of the OpCo.
Activities include accepting and processing incoming orders, answering questions, solving problems, and addressing customer complaints on orders, ensuring customer satisfaction and continuity of the relationship.
The Customer Service Representative role is located within the Customer Service department of an OpCo.
The main function of the department is to handle orders and provide coordination with customers about products, delivery options, and complaints.
The client base may include a variety of customers, from independent clients and distributors to individual farmers and key account customers.
At levels IV and V, the role may include team leader/supervisory responsibilities for lower levels, planning, coordinating, and supervising activities in the Customer Services team to optimize day-to-day activities and work distribution.
Job Description:Sales and Sales Support:Supports and initiates follow-up actions by contacting customers (first and second line) and informing them about products to contribute to effective customer communication.Answers questions about product assortment and applications, production based on standard products, quoting prices and delivery times.(Re)negotiates contracts with customers for renewals regarding price, specifications, and delivery within defined parameters and standards set by Sales.Order Processing and Data Management:Handles incoming orders to ensure timely and proper delivery to customers.Updates product data in relevant systems, providing up-to-date insights into products, prices, and other relevant information.Customer Relationship Management:Manages records and handles all customer requests and incoming orders in line with company policies and procedures.Registers, administers, and updates all customer information, contracts, requests, order data, complaints, and signals in relevant systems.Customer Satisfaction:Logs and resolves all customer problems/requests within prescribed timescales to maintain customer confidence.Provides support to customers on common standard problems, questions, complaints, etc.Continuous Improvement:Signals bottlenecks in processes, procedures, and/or systems and contributes to the optimization of the department.El anuncio original lo puedes encontrar en Kit Empleo: https://www.kitempleo.es/empleo/131064109/zox-394-customer-service-team-leader-madrid/?utm_source=html
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