.OBJECTIVES:"Partner" with the business in a true "IT as a Service" environment; provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone; Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone; Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone; Install IT governance processes (IT Service Management) for your Zone.KEY ACCOUNTABILITIES:IT Strategy & IT Service ManagementEngage with IT Director to define the IT strategy for the zone; Manage the annual IT budget for the zone; Support the Zone Business Leader with enrolling of new companies.Implement a true "IT as a Service" Model (for IT Infra services); Act as "Managed IT Service Provider" towards internal IT customers; build a network & foster a productive relationship with key business leaders; Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators.Build and Manage your IT team, distributed over multiple countries/ELEs; Cooperate with the Regional IT Infra/Governance teams; Ensure consistency, Foster collaboration, Promote synergies and share good practices/methodologies across ELEs in your Zone; Build/Provide a portfolio of IT Business Services that meet the business needs at the right level of investment; Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.IT Infra & SecurityTogether with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc.
for your Zone.Daily Steer your Zone IT Infra team to provide best-in-class IT Services to the ELE's; accountable to run IT Infrastructure services, projects within budget/time/scope/qualityEnsure reliable operations of future state, segregated Zone (see Transformation Program: actively Manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team).Ensure Group/Regional IT (Infra and Security) standards are implemented and adhered to; Monitor the execution of all operational activities ("First line of defence") and periodically Audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).IT SolutionsTogether with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc.
for your Zone.Daily Steer the Zone IT Solutions team to provide best-in-class IT Services to the ELE's; accountable to run IT Solutions services, projects within budget/time/scope/quality; Subscribe to transversal or dedicated/shared (ITAAG) IT Solutions, and provide L1/L2 Support for instantiated (ITAAG) IT Solutions.Ensure Group IT Solutions standards are adhered to; IT Governance & Transformation Program