(Zoh823) | Consultant, Business Operations

Job ID: 34667Job Location: Gurugram / BangaloreFunction: Chief Operations Office (COO)Report to: Head, Analytics & Management InformationRole PurposeProvide Operational Performance Data Insights and Analysis by delivering Timely Inputs / Recommendations for Improvement in Business processes and Customer experience.Key AccountabilitiesRecommend Process / system changes based on the data Analytics.Communicate with the Stakeholders across operations to understand their requirements and provide Data Analysis accordingly.Provide Data Insight for different projects to enable right decision making.Deliver Customer specific reports and analysis for Ops SMT review meeting with Customer.Automate daily reporting requirements through BO and deliver on time with quality.Increase proportion of tickets raised through Colt Online.Deliver our Customer Segmentation within Network Operations.Skills & Experience:Excellent knowledge of SQL (complex queries).Excellent knowledge of Qlik Sense / Power BI.Good knowledge of VBA / VBS coding.Excellent knowledge of advanced Excel (advanced formulas, data connections, pivot, charts, etc.).High Level of Aptitude / Logical thinking.Ability to find automation opportunities.Data Science (Predictive Modelling, Machine Learning).EducationA bachelor's or master's degree in a quantitative or relevant field.About ColtAt Colt, we provide world-class network and voice connectivity across Europe, Asia, and North America's largest business hubs.We've been specialists in our field for nearly three decades - and we've won awards for being a technology innovator and pioneer.We go above and beyond to deliver extraordinary connections to help our customers succeed, and we have the industry-leading net promoter score (NPS) to prove it.What is it like working with us?As well as our competitive salaries and incentive plans, we have lots of flexible benefits and local rewards packages. We also know that a work-life balance is important, and our people say it's one of the great advantages of working at Colt.Inclusion is at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself as we believe that's what helps our people to thrive.We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
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