Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an IT Support Specialist!Your key responsibilities Welcome and greet customers into the Tech Lounge and provide best in class customer service experience and support.Diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate.Provide customers with training and advice on DB related technologies and updates during service visits.Diagnose and resolve IT issues onsite or remotely for customers with appointments or walk-ins at the Tech Lounge.Educate and share with customers on new technology and processes to enhance technology adaptation.Utilise Service Now to record and track all incidents related to service calls and appointments.Your skills and experience Strong people skills and a knack for problem solving.Excellent communication skills, both written and spoken.Excellent time management skills and the ability to make decisions quickly.Previous experience supporting Investment Banking/financial environment is an advantage.Knowledge of financial applications and MS Office suite of products.Experience in customer service/support, client services, production support, or technical support roles.Working knowledge of Microsoft products such as O365, Teams, Windows OS 10.Working knowledge of Windows OS 10, Apple Mac, and mobile devices (Apple, Android).Strong technical skills related to desktop, mobile, and End User compute environment.About HCLTech We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering, and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place.Why Us? We offer end-to-end digital transformation expertise that helps clients from strategy through execution.We work with the biggest brands, offering the opportunity to be a part of industry-leading work.We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark.We offer freedom and flexibility on the job, empowering our employees to make decisions.We promote a virtual-first work environment, supporting a good work-life balance and real flexibility.Our company is extremely diverse with representation of 165 nationalities.#J-18808-Ljbffr
