.We're Tech Data a TD SYNNEX company, a leading IT distributor and solutions aggregator for the IT ecosystem.We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world.We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.At our core, we're a company that cares.We care about our partners, our co-workers, our investors and the world around us.And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.About this OpportunityThe Digital Commerce Site Operations team at TD SYNNEX ensures the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business.The team strives to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions in our multi-billion-dollar value streams.How You Contribute to Our Vision: Key ResponsibilitiesThe Site Reliability Engineering (SRE) Manager will lead engineering and support teams to ensure the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business.You will drive teams to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions.In addition, you will use the Incident Management process to find opportunities for trending issues that the team can help find permanent solutions to address.From Kubernetes to the kernel and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.As the SRE Manager, you will be responsible for the operations engineers in your assigned time zone.In addition, you will lead customer service management, managed services operations, and provide consistent product improvement engineering.Your collaboration with internal customers, product engineering, and development groups are critical to success.You will make a high business impact by:Leading your team in daily agile SRE practicesOptimizing the quality and velocity of both support and operational teamsMentoring engineers and support specialists to improve their skillsIdentifying and measuring team health indicatorsImplementing structured engineering and operations processesEnsuring proper team focus on priorities, milestones, and deliverablesWorking to meet service level agreements with customer deployments around the globeDelivering quality managed services in a consistent, timely mannerRepresenting the Site Operations team to stakeholders, customers, and internal teamsJob Duties/Essential Functions:Continuously improve eCommerce system service reliability and efficiency.Manage production incidents, driving for resolution and stakeholder communication during incidents
