We're Tech Data a TD SYNNEX company, a leading IT distributor and solutions aggregator for the IT ecosystem.
We're 22,000 of the IT industry's best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world.
We're an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities.
At our core, we're a company that cares.
We care about our partners, our co-workers, our investors and the world around us.
And we're committed to being a diverse, inclusive employer of choice and a good corporate citizen.
About this Opportunity
The Digital Commerce Site Operations team at TD SYNNEX ensures the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business.
The team strives to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions in our multi-billion-dollar value streams.
How You Contribute to Our Vision: Key Responsibilities
The Site Reliability Engineering (SRE) Manager will lead engineering and support teams to ensure the health and performance of multiple B2B eCommerce capabilities that enable our customers to manage their business.
You will drive teams to automate, perform deep-level analysis, and improve the observability of our systems, minimizing customer disruptions.
In addition, you will use the Incident Management process to find opportunities for trending issues that the team can help find permanent solutions to address.
From Kubernetes to the kernel and everything in-between, you'll be working with the latest technology in a fast-paced engineering environment.
As the SRE Manager, you will be responsible for the operations engineers in your assigned time zone.
In addition, you will lead customer service management, managed services operations, and provide consistent product improvement engineering.
Your collaboration with internal customers, product engineering, and development groups are critical to success.
You will make a high business impact by: Leading your team in daily agile SRE practicesOptimizing the quality and velocity of both support and operational teamsMentoring engineers and support specialists to improve their skillsIdentifying and measuring team health indicatorsImplementing structured engineering and operations processesEnsuring proper team focus on priorities, milestones, and deliverablesWorking to meet service level agreements with customer deployments around the globeDelivering quality managed services in a consistent, timely mannerRepresenting the Site Operations team to stakeholders, customers, and internal teams Job Duties/Essential Functions: Continuously improve eCommerce system service reliability and efficiency.Manage production incidents, driving for resolution and stakeholder communication during incidents.Ensure compliance and improvement to the operational SLOs, SLIs, and Error BudgetsPrioritize multiple issues in a high-velocity environment.Design and implement processes to improve response capabilities.Build and manage observability and recovery systems on top of modern cloud services.Lead multi-functional initiatives and provide thought leadership.Understand sophisticated architectures and be comfortable working with multiple teams.Establish and foster partnerships between SRE, Dev, and QE teams toward delivering excellent customer outcomes.Managing above the level of infrastructure to provide excellent customer outcomes. Experience, Skills, Education & Licenses/Certifications: Required: 5+ years of Experience delivering high SLA production outcomes (ideally in a Public Cloud environment) - leveraging cloud-native architectures to build and manage resilient, highly available infrastructures that deliver customer outcomes with high SLAs.5+ years of management experience leading teams of engineersAt least 2 years of Experience leading an SRE teamProven experience managing engineering and support teams in eCommerceExperience with Linux/Windows Server troubleshootingExperience with Microservice architecture and container technology troubleshootingExperience with agile software development methodologiesExperience working in and managing distributed teamsExperience with cloud topologies and technologies (Microsoft Azure preferred)Experience driving automation and recoverability process through a continuous improvement mindsetExcellent problem solving, critical thinking, and interpersonal skills - Lead by example to empower and challenge the team to deliver their best.Knowledge of observability stacks (Dynatrace, Application Insights, Graylog)Technical aptitude for understanding complex distributed systemsExperience working with teams in different countries
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