Job Responsibilities:Deployment / In-Scope Configuration Items - Servers (Virtual & Physical) - Storage & Backup Devices - Server Appliances - Hyper Converged Infrastructure (E.G. Nutanix, Cisco UCS) - Tape Storage Units - Power Distribution Units rated 3KVA and below - SAN Fabric Switches - Network Switches - KVM Units - WAN Optimization Devices - Firewalls - Access Points - Routers - Physical Cabling - Cable Management - Cables which connect the device to itself, a peripheral,
or a power/network port Break-fix / Technical Tasks List - Power Cycling - Running Diagnostics Commands - Conducting whole unit replacement - Inserting/Removing Media - Replacing Defective Components - Assist with fault diagnosis and investigation - Configuring Remote Access - Basic Storage Array Configuration - Replacing faulty cables - Tape Management and Maintenance - Rebooting routers, servers, storage devices or other equipmentOperations Tasks List- Updating and Recording of activities in relevant IT Ticket Management System- Coordinating and agreeing attendance time and date with key stakeholders- Provide support either through phone, remote tools, or in person at onsite- Perform installation as needed either through physical or network medium- Coordinate actual activity date and timings including arrival and departure times.- Carry all necessary tools, laptops etc. which might be needed to support issues in the infrastructure environment- Labelling, Patching and Asset Tagging activities- Following specific task instructions and provision necessary reporting as necessary.**Requirements**:Job Requirements:Technical Skills- Good general understanding of IT principles such as Networks, Hardware and Domains- Knowledge of Infrastructure (Data Center and Network)
hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E; support- Knowledge of server/client operations in a domain environment including Active Directory- Understanding of current and legacy hardware Infrastructure platforms- Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable- Good Hands-on Experience in IMAC and Break-fix activities related to Infrastructure environment- Ability to identify Excellent the right defective spares and replace them with provided good spares as instructed and by physical observations- Knowledge of TCP/I P standards and networking- Experience with Tape Management activities- Excellent knowledge of best practices around management, control,
and monitoring of server infrastructure- Familiarity with backup and recovery software and methodologiesLanguage skills needed- English Soft Skills- Exceptional customer facing skills- Able to communicate clearly and effectively both with Client and the Customer- Logical and analytical approach to work- Accurate record keeping- Able to work unsupervised - Good timekeeper- Intense focus on quality work- Productive and Efficient Academic Background- Bachelor of Engineering / Technology / Science or Equivalent Work Experience Overall Experience (in yrs.)- 5 - 7 years (min**Benefits**Salary and Benefits as per market standard
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