Help us digitalize international freight transportation! OVRSEA is a next-generation multimodal freight forwarder committed to simplifying and optimizing international freight management through technology. They coordinate the transports of 700+ companies across 60 countries and provide their clients with a unique platform on which their teams can manage their shipments in a simple and transparent way. With already 160 employees globally, they are continuing their growth in 2024 and hiring people internationally! Are you ready to join us and be a part of this exciting adventure?
The Operations team
The Operations (Ops) Team is responsible for organizing and coordinating the international transportation needs of our clients. Serving as the primary point of contact, the Ops team acts as a bridge between our customers and our carefully chosen service providers. The team plays a crucial role in ensuring an exceptional customer experience at OVRSEA. Reactivity, excellence, pedagogy, and customer awareness are the guiding principles that drive our team.
Your missions as an Operations Specialist at OVRSEA
As an Operations Specialist, you will be the primary coordinator of international transport, managing our service providers, including agents, shipping and trucking carriers, and customs brokers. You will keep clients informed about their shipment progress, update them on key stages, guide them through challenges, and provide the best possible solutions when necessary. Committed to delivering high-quality service, prompt responsiveness, and reliability, you will drive OVRSEA's growth with the following responsibilities:
Global transport operations for large imports or exports (70%)
Support a portfolio of customers. Carry out and organize air, sea, road, and rail transport. Advise customers and resolve issues proactively.Customer success management (20%)
Being the main point of contact with existing clients. Finding upsell opportunities. Increase client platform usage.Development and structuring (10%)
Manage supplier relationships and negotiations (carriers & agents worldwide). Develop the team's knowledge (research and production of articles). Refine operational strategies. Are you the one?
You have a strong interest in the transport industry. You are curious by nature and are never satisfied with the answer "we've always done it this way". Experience with a forwarding agent is a plus, but not essential. You can handle challenging situations: Ops days in transportation are exciting but intense. Lots of issues and requests at the same time, and non-stop deadlines. You think solutions rather than problems, and you are able to take initiative. You love the client's relationship and you have excellent communication skills, along with the ability to manage customer relations with diplomacy, assertiveness, and negotiation skills. You are interested in the startup environment, and you want to commit to an exciting entrepreneurial adventure.
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