Description and Requirements
Are you a strategic thinker with a passion for leadership and development?
Do you thrive in a fast-paced, dynamic environment?
Join our team in Essen as an Operations Team Leader and help us lead our teams through exciting transitions while ensuring consistent performance and growth!
What we offer: Numerous benefits, including complimentary drinks and snacksChallenging and varied activities in a modern working environment with generous leisure areasOpportunity to grow with us and advance in our international companyA highly motivated and dedicated team with flat hierarchies and an informal work cultureA positive international working environment with opportunities for personal and professional developmentOverview of tasks: Provide mentorship, support, guidance, and career development to team membersLead and motivate a team, fostering an environment that encourages problem-solving, critical thinking, and analytical skillsEstablish team goals and work closely with direct reports to develop strategies for achieving resultsDeliver projects involving quantitative analysis, industry research, and strategy developmentIdentify actionable insights, suggest recommendations, and influence team strategy through effective communicationManage day-to-day operations, ensuring consistent quality and productivity across channels to maximize valueEnsure team performance aligns with relevant service level metrics and adapt quickly to changes in workflows, processes, or product featuresAdvocate for users within the market, partnering with global and cross-functional teams to develop comprehensive solutionsWhat we expect: Ability to lead and motivate employees effectivelySignificant experience in a complex, fast-paced environment with a minimum of 2 years in relevant people management rolesStrong skills in communication, both written and verbal, and a solid understanding of key performance indicatorsA high level of composure, patience, and a solution-oriented approach to conflictsProficiency in MS Office, particularly ExcelStrategic thinking with strong analytical and creative problem-solving abilitiesHigh level of integrity, demonstrated both personally and professionallyAbility to multitask, prioritize, and adapt quickly to changesC1 level proficiency in English language skillsAbility to work rotating shifts as requiredDocuments Required: A cover letter explaining your motivation and expectations for the roleAn extended Curriculum VitaeProof of qualifications, such as certificates and referencesBecome part of our team and apply now!
Our recruiting team is always available to answer your questions and looks forward to receiving your application.
About us: Since founded in 1998, excellent customer service has been our passion - in 2020 we went one step further and are now part of TELUS Digital.
Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
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