Your future Company: This French BPO company works with reputed worldwide brands and keeps growing at a fast pace. Tasks Your responsibilities working as a Customer Care Production Director will be: Coordinating the budgetary, human and technological means at its disposal to implement effective commercial orientations that guarantee customer satisfaction. Guarantor of the achievement of the Gross Margin result of the Customer Account. Establishing the reporting of its activity: monitoring of established performance indicators and analysis of the results obtained. Guaranteeing the deployment of the Client's projects on the set. Continuous improvement of the center's productivity: quality of interviews, achievement of objectives, satisfaction surveys. Technological watch on the evolution of the center's equipment, documentation on the customer expectations and monitoring of the center's operational risks. Good command of the telephone tools. Team management at the heart of his concerns in order to guarantee a good social climate within the center. Being able to manage disputes, integrate and evaluate employees. Requirements Skills, experiences, and interests you need to succeed in this role: You are bilingual in French and English. An experience in the travel, tourism or hospitality industry will be a plus. You have at least 5 years of experience as Director of a center or several major clients. You have a very good relational, commercial sense and sense of the customer. You have perfect control of quality processes. You are autonomous and endowed with good leadership. You are rigorous and able to question yourself. Benefits What's in it for you? Competitive compensation + additional benefits. An interesting and challenging project in the hospitality industry. International and multicultural environment. Growth opportunities in a company with worldwide reputation. Hi, I'm Corentin from Blu Selection. I'll take care of your recruitment process for this position. Feel free to call me at +34 931 24 44 90 (company line). Is this project not the best fit for you? Still send me your CV to be considered for other projects or future opportunities. #J-18808-Ljbffr