Detalles del empleoAsí es cómo la información del empleo se alinea con tu perfil.Tipo de empleo - Jornada completaUbicación En remotoDescripción completa del empleo Who are we?Learnship is a leading provider of online language learning solutions. We help enterprises succeed in global markets by breaking down cross-cultural communication barriers.Founded in 2008, the company has grown from a start-up to a global language-learning solution provider with more than 30 nationalities, working from 14 countries across three continents.350 Learnshippers globally have decided to join us already, and we hope that with your passion for language, technology, and lifelong learning, you too will join our fast-growing team.We are looking for a German speaking Customer Support Associate (Remote) at the earliest possible starting date. We can't wait to meet you!Responsibilities: React to requests from customers in German or English via email, live chat and phone if needed.Analyze problems and recommend corrective action via articles/solutions if identified.Organize a call to perform a deeper analysis, to help apply the suggested solution, to capture traffic data for further investigation and conduct a tech check, if need be.Assist existing and prospective customers with technical testing for issues related to firewall and specific requirements.Forward requests to responsible departments for escalations or collaborate in accordance with processes and protocols in place.Update, translate and/or create FAQ articles as well as our internal processes pages in German.Requirements: English + German language skills C1 levelCommunicate clearly and preciselyAnalytical thinking and ability to focus on a bigger picture, as well as quickly understand the importance of a requestConscientious and reliable way of workingRespect deadlines and excel at self-organizationAbility to adapt own working timesReact flexibly on different changing requirements from different stakeholdersMust be based in Germany or SpainInclusion: Wait, you don't tick all the boxes? No problem, we still encourage you to apply. Everybody has a talent.Here's what's on the table: Work with a talented and driven international teamGrowth opportunities in a new team! Help shape your work environment with high levels of autonomyIf you meet the above requirements and are interested in joining our team, please submit your CV, including your earliest possible start date and salary expectations. We look forward to receiving your application!Learnship is an equal opportunity employer and values diversity. Therefore, we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.#J-18808-Ljbffr
