You are a graduate from a leading business or engineering university.
- 7/10 years of experience in managing teams.
- Excellent negotiation skills and influence capabilities.
- Strong analytical and market segment research skills.
- Excellent interpersonal skills, good oral and written communication.
- Organized, rigorous, and able to manage several projects simultaneously while respecting deadlines.
- Fluent in Spanish and English.
Job SummarySince 2015, Amazon continues to innovate for its customers by developing AMAZON BUSINESS.
The objective is to become the preferred Marketplace for professionals in the public and private sector.
We are looking for talented collaborators to improve our offer and develop the best customer experience.
He/she will work with the product development teams to prioritize Amazon Business features suitable for our customers.
He/she will put in place processes for sharing experience and managing performance via quantified indicators in order to deliver the expected results.
As the leader of Amazon Business, he/she will also have to participate in the development of the long-term Amazon Business strategy.
Key Job ResponsibilitiesRecruit, develop, and inspire a growing team.Master the performance levers and the strategic relationship between the team's activity and the results.Constantly raise the quality of execution, the processes put in place, and the achievement of objectives.Define the overall strategy of the Commercial customer segment.Work in partnership with Amazon Retail, Product Manager teams, and various Amazon functions to share customer feedback and propose improvements.Present the results in the context of weekly, monthly, and quarterly reviews.A Day in the LifeIn the everyday life of a head of Commercial customer, the leader will audit the performance of the team, understand areas of opportunity, and share key messages with the team.
They will also conduct interviews and one-on-one meetings with the team to train them and develop their careers.
Additionally, they will have meetings with their Europe peers to discuss the strategic plan for the next year and decide which features will be a priority for our customers.
About the TeamThe team is a group of fun, highly motivated, and engaged people.
We are passionate about our job and our customers, we speak our mind and care about each other a lot.
The team is composed of Customer Advisors and People Managers reporting to our future Head of Commercial Customers.
- Experience in e-procurement, purchasing, or consulting.
- Willingness to roll up your sleeves, solve problems, and implement action plans to exceed your goals.
- Ability to demonstrate that you have helped identify new areas of innovation through your understanding of customer needs.
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