COMPANY DESCRIPTION & JOB PURPOSE
Hello, we're Toppan Digital Language.
We're a language solutions provider that's enabled by tech.
Our mission is to help global companies with high-risk, business-critical content sell with confidence in any language.
We aim to be the #1 localization partner for companies in life sciences and healthcare, market insights, consumer brands, financial and legal services.
Our ambition is proudly backed by Toppan Inc., a worldwide leader in content distribution with a global team of more than 50,000 employees.
Operating globally, we design language solutions with the best teams and the best tech to meet our customers' needs at speed, at scale—securely.
We are obsessed with our clients' success, and as importantly, our employees'.
We want to build a reputable firm that attracts, develops, and retains exceptional talent in our industry.
Our values reflect the thinking of our founders who have decades of trusted industry and localization expertise.
They act as a major force in shaping our company culture: an entrepreneurial spirit that embraces a growth mindset and an ethos of inspiring excellence.
We want our teams and leaders to bring their best each day!
Reporting to the VP AI & Technology, the Associate Solutions Specialist assists the TDL Technology team in providing a variety of consultative and sales support services (such as preparation of solution preparations, demonstrations, sales support materials) towards external and internal customers, participates in solutions implementation and TDL systems administration, setup and testing.
Additionally, this role also supports maintaining TDL's ISO27001 certification and is a key part of a culture that is focused on execution, delivery and performance.
ACCOUNTABILITIES AND RESPONSIBILITIES
Support VP of AI & Technology in understanding internal and external client's needs and challenges and to define the most suitable solution and processes to be launched for external opportunities and internal challenges.
Support senior team members (Sales, Account Managers, Business consultants) in the delivery of customer presentations.
Support sales and account management in responding to RFPs by researching information and providing organisational or administrative responsibilities for pre-sales activities (e.g.
delivery of proof of concepts).
Participate in solutions implementation project and contribute to planning, scheduling and follow up (participating and organising meetings and follow up on action items).
Work as the bridge between stakeholders involved (clients, sales, project managers, etc).
Work closely with all stakeholders to optimise operational processes and workflows within the TDL technology eco-system.
Confirm and resolve functionality issues through research, reproduction and troubleshooting.
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