If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year,
+200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.
What makes our ride unique? We have an 'office-first' culture and we place collaboration at the center of everything we do! We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift! We work with high intensity and have fun along the way. We also celebrate the wins (a lot!). We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. Our career development philosophy. We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams! We embrace opportunities to move the needle and make an impact beyond our scope. Our commitment to being a force for good. Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. We invest in doing good by dedicating time and resources into social and environmental initiatives. We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities. We have a vision: To give everyone easy access to anything in their cities.
And this is where your ride starts. YOUR MISSION Glovo is building the future of cities by enabling anyone to get any product from any store in their city delivered in minutes. Our goal is to provide on-demand delivery infrastructure for every city in the world. In order for us to do this in a reliable fashion, we are looking for a talented Senior Fraud Analyst to join our team. This is a great opportunity to join our rapidly growing Fintech & Risk team within Glovo. We are constantly developing new techniques to detect and counter fraudulent and malicious actors who are constantly developing new techniques to abuse our platform. You'll be working alongside our engineering and product team to constantly drive us to innovate while we shape the vision for the team.
THE JOURNEY Mentor and develop 3 Risk Decision Scientists. Investigate, analyze, and understand fraud & credit losses using statistical tools and on-the-ground research. Assist in developing real-time decisioning and automated fraud detection strategies. Propose solutions to minimize the risk of fraud and manage fraud detection tools, while creating rules and analyzing fraud patterns. Implement experimentations (e.g. A/B test) to mitigate fraud loss rate and customer experience. Help improve Machine Learning models accuracy and efficiency. Chargeback and cash management: Review and defend customer payment disputes (fraudulent and non-fraudulent ones). Understand business needs and create insightful analysis to enable the leadership teams to answer their needs. Write queries and perform ad hoc data analysis to keep the nerve centre of our operations engine running at full speed. WHAT YOU WILL BRING TO THE RIDE 3-5 years of experience in a similar role. BS/BA or higher degree in a quantitative field, computer science, engineering or extensive experience in operations management. Outstanding English speaking and writing skills (internal work language). Experience in SQL with the ability to analyze large quantities of data using statistical analysis tools such as Python, and working with modern BI tools like Tableau or Looker. Experience in identifying gaps in business strategy, with a focus on fraud. Creative problem solving and critical thinking skills with a bias toward action and a get things done attitude. Ability to build relationships with key stakeholders across the teams. We believe driv
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