Za451 | Technical Support Team Manager

Descripción Q-Tech is the leading IT Recruitment Company, and now we are looking for a Technical Support Team Manager. As Manager of the Technical Support Team, you will be in charge of the Technical Support department for Spain and France, reporting to the Customer Care Manager. Your main functions will include:

Leading the team and representing the department at national and international levels. Defining and training the team (hard and soft skills) in day-to-day support of troubleshooting activities and customer escalations, as well as improving their technical knowledge. Defining team priorities based on KPIs and seeking data-driven improvements. Providing technical support to the sales team throughout sales processes (Pre and Post sales big deals). Acting as an intermediary to escalate incidents to other departments. Assisting the Customer Care Manager with tasks required to meet business needs. Reporting on KPIs and objectives both locally and internationally. Amazing opportunity to join an international company in a very interesting role.

Requisitos mínimos At least 3 years' experience in Technical Support and Customer Service, preferably as a team leader. Knowledge of Linux O.S (distributions, basic scripting, and shell command). Knowledge of Internet Protocols (HTTP, FTP, TCP/IP). DNS and Network knowledge (Dig, traceroute, mtr, tcp/udp, etc). CMS Knowledge (WordPress, Joomla, Prestashop, etc.). Programming languages (HTML, ASP.Net, PHP, MySQL, JavaScript). Knowledge of Microsoft environments and products such as Windows Server, Azure, O365 (it is a plus). Location: Barcelona, España

Contract Type: Indefinido

Experience Required: 2 to 5 years

Education: Ciclo Formativo (FP I y/o II)

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