In addition to its own products, BASF Española S.L.
markets more than 5,000 products from the BASF Group: chemical, organic and inorganic products, catalysts; phytosanitary products, plastic materials, dispersions and raw materials for the inks, paints, plastics, paper, ceramics and cosmetics industry.
In the area of dispersions and resins, we offer a comprehensive range of resins, additives, and polymer dispersions.
These raw materials are used in formulations for coatings, construction chemicals, adhesives, printing and packaging products, electronics and paper, among others.
We develop innovative and sustainable solutions for our customers and support them in further improving their formulations.
RESPONSIBILITIESAs part of a new additional E-EDE Customer Service team in Tarragona, you will collaborate in the following areas:
Being the main internal contact for customers, managing day-to-day order enquiries and being responsible and accountable for all order-related activities.In close cooperation with Account Management and Supply Chain, Transport Management, and logistic providers (deposit and transport), ensuring a seamless order-flow and correct and prompt customer order processing.Providing the customer and sales team with relevant information regarding order processing and delivery status.Utilizing SAP R/3 (Module SD), BASF's own Order Monitoring Cockpit, and MS Office, including data maintenance for e-commerce channels & SAP master data.Handling customer product returns and corresponding Non-Conformance Management.Guaranteeing that the consignment process runs smoothly and conducting physical inventory taking for consignment stock at least once a year in adherence to company rules.Regularly monitoring inventories and taking proper actions to minimize the impact on capital costs.Ensuring that invoices and credit notes are issued correctly and promptly in respect of corporate procedures and current tax regulations.QUALIFICATIONSBachelor's Degree in Business Administration or similar qualification.Advanced knowledge of SAP and Microsoft Office.At least 3-5 years of experience in Logistics, Customer Service, or Supply Chain positions.High level of Italian and English; Spanish appreciated.Customer focus, collaboration, and communication skills.BENEFITSWe offer a wide range of responsibilities and improve opportunities for our employees with on-the-job training, supported by an involved and competent team.
Additionally, we perform in a hybrid work schedule which enables you to work a few days of the week remotely, e.g., from home, and the other days in-office for collaborative time with your team.
ABOUT USBASF is the world's first chemical company.
We offer intelligent solutions for our customers and move towards a sustainable future.
To this end, we promote the recruitment of people with different profiles around the world, which offers multiple opportunities for professional development.
For us, both performance and personality count, regardless of gender, age, nationality, sexual identity, disability, or ideology.
Thus, at BASF, opportunities become professional careers.
Please upload the documents, summarized in a PDF if possible.
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