Remote Type: Onsite
Location: Madrid Office - Spain
Time Type: Full time
Posted On: Posted 2 Days Ago
Job Requisition ID: JR08782
Planet is a leading technology company transforming payments by putting customer experience first.
We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide.
In recent years, we have experienced significant growth, expanding our services and global presence.
With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions.
Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers.
Role Overview: We are recruiting for a Payments Operations Support role to join our Payment's Acquiring team.
The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges.
You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.
What You Will Do: Provide excellent customer service by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing requests, and report generation in line with established SLAs. Run all aspects of customer and financial support across a number of IT platforms, internal departments, and external partners/merchants. Resolve issues/queries by interacting and communicating with other colleagues/departments. Adapt to a fast-moving environment in a proactive and team-focused manner. Support inbound & outbound calls. Work Monday to Friday on shifts between 8 AM and 8 PM.
Shifts may change or be moved to 24/7 based on business needs. Who You Are: Modest: For us, putting the customer first is not a cliché.
We serve them and are proud to make things easier and simpler for them. Warm: At the heart of it all are our people.
People that care.
About you, each other, and our customers.
We celebrate differences and help us all to grow together. Enthusiastic: Eager to learn and a passion for customer care. What You Will Need to Bring to Planet: Proficient spoken and written English (B2 at least). B2 Level of Portuguese is mandatory to be considered for this role (French or German is a plus). Experience in a similar customer support/administrative role. Excellent communication skills. Previous experience in Financial Services/Payments operations is advantageous. Good analytical and numerical skills, detail-oriented. Moderate-level Microsoft Excel. Ability to be flexible within a fast-growing global company. Must display initiative and a common-sense approach.
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