.About Spotahome: Spotahome is an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals. At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending "Homecheckers" to make videos, floorplans, and photos to the almost 100,000 properties across Europe. So far we've helped over 150,000 renters find their perfect home - no more traditional viewings, no more time-wasting, just easy online renting! We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.Why Spotahome: Remote flexibility and flexible work schedule, we trust our team and we are goal oriented.Stock Options of one of the most promising and best funded start-ups in Europe.Wellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programs.Day off on your birthday, we celebrate it with you.Training budget, company events and team building activities.A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growth.An open corporate culture with plenty of room for new ideas and impulses.People. Work with talented, committed and supportive teammates.International work environment with more than 16 nationalities.No politics or bureaucracy.Only a great environment for you to achieve your best work.What would you be doing as a Customer Support Manager?Be the advocate for customer experience in the organization.Drive the Customer Experience team to exceed metrics and KPIs by creating and fostering a high-performance environment.Identify opportunities to enhance customer satisfaction and propose product and operational improvements, beyond even the customer experience team.Be in charge of making periodic reports to analyze the team's performance and communicate to different stakeholders across the company.Plan, hire and organize the Customer Experience team based on workload and business needs.Leverage best practices and strengths among the team organizing QA audits and coaching sessions to deliver results.Collaborate with local teams to understand specific market needs.Ensure employee happiness by creating a trusting team; communicating directionand goals, creating personalized action plans and providing regular performance feedback and coaching during 1 on 1.What are we looking for?5-8 years of customer service related experience.Strong leadership, communication and management skills.Operational excellence and continuous improvement mentality