.Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionFor our Global Customer Support department, we are looking for a 2nd level Product Specialist for our Roche Information Solutions Products.Job Description SummaryTo provide technical support and technical training to our affiliates for all digital products. Your high expertise and matrix leadership skills are key to ensure smooth operations of digital products.Your main tasks:Providing 2nd level technical and applications support for affiliates and regions in order to minimize system down times, allowing for a fast workaround or solution & remote support (on-site if required) for local and regional service activities to ensure success in complex repairs, applications, modifications and first installations.Continuous RIS products knowledge acquisition to ensure product support and training readiness.Contributing to the knowledge transfer from manufacturer or R&D (new products or product care projects) to provide comprehensive system knowledge to trainers, service representatives, customers, Product- and Marketing Managers and Case Monitoring and Resolution Unit (CMRU) members.Being responsible for maintenance and updating of a product specific knowledge pool and contributes to its content & responsible for correctness of the structure and correctness/relevance of information, sub-processes, i.E. e-learning, service documentation and for definition of and adherence to service, training and support concepts.Writes service relevant information. Maintenance procedures are designed, reviewed and updated. Trainings are executed and supported for end customers, first level support, regional trainers and global staff.Additional tasks:Contributes to initial certification and recertification of global and regional trainers and is responsible for individual steps or update trainings.Supports the professional coaching of certified global and regional trainers.Product Pilots are actively supported as well as First Customer Monitoring.Contributes to the creation of preliminary documentation and FAQs for launch preparation.Creates, reviews and maintains training content and training documentation for job oriented trainings and dedicated systems according to the training concepts.Operator Manuals are reviewed for content.Evaluates the need, writes, publishes and maintains Service Notifications.Who you are:You hold a bachelor's degree in IT, Computer Science, Management Information Systems or Medical-technical background with IT knowledge.You have experience or background in support & training of software products