Independence, authenticity and passion for being on the open road - this is what our client is all about. Harley-Davidson is one of the most recognised and respected brands in the world and the motorcycles they build are living pieces of American history. What unites riders is their freedom-loving, adventure-seeking spirit and Harley-Davidson's purpose is to fulfil the dreams of people all over the world who are looking for the ultimate ride.Like so many success stories, H-D started its journey with little more than a dream and a lot of hard work which has today become a reality enjoyed by an ever-growing international community united in the spirit of individuality and personal freedom.We are looking for extraordinary people to immerse themselves in the brand and deliver a first-class service to our Harley Owners Group (HOG) members.What will you be doing?- Providing an impeccable service to Harley-Davidson customers and HOG members- Living and breathing H-D values and representing these values through every customer interaction- Maximising the HOG member experience by providing a bespoke personalised customer experience to each client- Managing the customer relationship, focusing on developing and retaining customers and members- Processing payments on behalf of HOG members when required- Driving revenue opportunities through cross-selling and up-selling where relevant- Capturing H-D customer & HOG member feedback and reporting back to management to continuously improve customer experienceWhat are we looking for?- An advanced or proficient French and Italian languages (knowledge of other languages is a plus)- Good kevel of English- A natural communicator with excellent verbal and written communication skills- E-commerce experience will be appreciated- Genuine passion for delivering outstanding customer service- Positivity, enthusiasm and a friendly personality- Strong listening and influencing skills- Resourcefulness and confidence to take the initiative in a fast-paced environment- Ability to personalise the customer experience - finding the right tone for each situation- A strong team spirit and a "can do" attitude- Passion for motorcycles would be a plus!What do we offer?- Part-time contract (25 hours/week)- Fixed Schedule: Monday-Friday 13:00 to 18:00- Salary: 18.000€ gross/year (pro-rata)- 24 days holiday per year on full time basis- Being part of a constantly growing company & team, with endless opportunities for career development- A modern, international & friendly working environment - one of the best in the city!- Work hard and have fun! We offer a variety of social events throughout the year- Corporate discounts at local bars, cafes, restaurants and health & well-being outlets- Join our family! CPM is all about people and we are well-known for our amazing workforce of diverse, talented professionals!- Location: Barcelona, SpainAbout UsCPM is an international agency specialized in contact centre and digital marketing solutions. We have been rewarded with numerous awards and have a proven track record of increasing sales and brand awareness for our clients.CPM International does not discriminate based on race,creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations or marital status.
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