Yv-764 Technical Service Engineer Expert

Minimum experience: 10 years in DDBB administration in z/OS environments.Technical knowledge:Knowledge of the z/OS Operating System.Advanced knowledge in TSO/PFD and JCL.Knowledge of DB2 administration.Knowledge of IMS administration.Knowledge of CICS administration.Knowledge of database backup and recovery.Knowledge of CLIST and REXX language and procedures.Knowledge of ASSEMBLER and COBOL languages.Knowledge of tuning and capacity planning in BBDD.Key Performance Indicators:Feedback from Customers, Service Delivery Management, Project Manager, etc.Technical Assessments.Proven track record of problem resolutions.Evidence of sharing and re-use of knowledge.Successful production of documentation.Successful management and implementation of changes.Improvement/enhancements to service delivery.Meets and improves service level requirements.Successful management of escalations in a timely manner.Meets project deadlines and costs within own area of responsibility.Errors with workarounds or fixes provided in a timely manner.Up to date personal learning plan.
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