Location: Barcelona, Spain
Language: English
DescriptionWhy join us Are you enthusiastic about creating memorable experiences? Then come join us at Webhelp and work with energetic people who strive to enjoy every day. We are looking for an English-speaking Supervisor to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you Long-term and full-time positionSchedule: Monday - Friday from 09:00 to 18:0028,000 euros gross/year + up to 4,000 euros gross/year in bonusLots of discounts with our partnersFree after work activitiesGrowth opportunities to progressNew and modern office located where the action isWhat you'll experience at WebhelpAs a Supervisor in our team, you will:
Be accountable for operational excellence and quality of the team in charge, including scheduling, maintaining SLA, and reaching defined KPIs.Be responsible for team day-to-day management, recruitment, and ensure action plan execution.Act as the key contact for project manager and single point of contact.Make decisions on 1st level escalations for sales-related topics and identify issues that require attention.Manage IT solutions and infrastructure.Based on data analysis, propose action plans to the Project Manager for business and/or quality improvement.Deliver the aforementioned action plans and support the deployment of the requested plans.Ensure the team is properly equipped (telephony, computer, access to assets, etc.).Test tools and web updates/solutions and provide structured feedback.Assure delivery of the agreed control metrics to the relevant teams.Define clear and adaptable operational plans.We'll be a great match if you:Have a minimum of 3 years of experience in operations and people management.Are fluent in English (other languages welcome).Have knowledge of eCommerce principles, Digital Marketing, and key factors of online sales success, with a minimum of 2 years of related professional experience.Have previous experience with content optimization related projects.Hold a university degree in marketing, eCommerce, business administration preferred but other degrees will be considered.Possess excellent negotiation, management, and strong communication skills (verbal & written), including excellent presentation skills.Have good computing literacy (Windows, Office, etc.).Don't meet every single requirement? Who we are Webhelp is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group. We focus on creating memorable customer experiences and developing business solutions adapted to each company. We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If this sounds like you, join us at Webhelp! Webhelp is an equal-opportunity employer.
RRQ23-003917-1-EMEA
#J-18808-Ljbffr