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With the right backing, people and businesses have the power to progress in incredible ways.
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.How will you make an impact in this role?As a Travel and Lifestyle Consultant, you will be responsible for:Serving as "Travel Masters" who can provide expert consultation and advice on top destinations around the world.Creating memorable travel experiences for our Card Members by booking leisure travel with a key focus in Spain and international destination air, car, and hotel travel arrangements.Helping to manage and develop relationships with travel suppliers to ensure premium Card Member experiences.Being accountable and taking ownership of the Card Members' experience from beginning to end.Staying ahead of industry trends and continuously building destination knowledge.Serving as "Destination Concierges" who have up-to-date insider knowledge and secure access to exclusive local hot-spots.Efficient and effective completion of requests around our card member's true needs and requirements to drive first-contact resolution and increase satisfaction.Crafting memorable experiences through knowledge of destination specific experiences in food and restaurants, exclusive clubs, adventures, concerts, and other premium venues.Gathering and sharing local content through knowledge platforms, and manage relationships with top restaurants and other destinations.Actively participate and knowledgeable in the local cultural events, restaurants, clubs, etc.Acting as the expert "feet on the ground" to drive real insights, supporting high-touch servicing.Creating innovative ways to resolve Card Members' issues or concerns to win their loyalty and travel spend.Participating with other team members and pro-actively anticipating customer needs to ensure a transparent and holistic experience.Minimum QualificationsTravel Industry Experience or Luxury/Premium Customer Service Knowledge and Experience: Previous travel industry experience is desired and strong appreciation for travel, tourism, and luxury products